What is SAP Customer Experience?

Selcouth Consultancy Customer Experience (CX) framework allows you to interact, share, and communicate effectively with your audience. It helps you to reach the right audience through different routes and belonging to different markets.

Selcouth Consultancy Customer Experience (CX) portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and CRM.

Designing and delivering an exceptional, unified digital customer experience can be an arduous task as it requires both organizational change management and technology landscape planning across all functions – from Marketing & Service till Delivery – to work in perfect harmony. We help our clients build a seamless customer journey based on empathy and trust and leveraging our suite of industry-leading customer experience solutions.

Reasons To Choose Selcouth Consultancy Suite
of SAP Customer Experience Solutions

Reenergize Your Customer
Experience Strategy

Improve the customer experience by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.

Be Empowered With Expertise
And Best Practices

Participate in tailored workshops and optimized services with integration, data migration, solution architecture, and solution-oriented methods

Get Guidance – From
Start To Finish

Receive dedicated assistance from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.

Choose Service
Quality First

Review and validate critical project areas. Evaluate and validate key project areas to implement the best solution and discard complexities.

Selcouth Consultancy SAP C/4HANA
A Suite of Five Industry-leading Cloud Solution Portfolios

Having standalone marketing, sales, and e-commerce solutions used to work well in the past. But times have changed, and nowadays a simple customer inquiry often involves multiple departments. SAP decided to offer C/4HANA as a suite of five independent solutions and interconnected them for better efficiency. Let’s explore the five cloud solution portfolios one by one.

SAP Marketing Cloud

Marketing is an important area of your business and the way it’s done is evolving every day

SAP Commerce Cloud

Modern buyers want a superior and personalized omnichannel commerce experience when it comes to buying online.

SAP Sales Cloud

At present, customers are more concerned with the experience your brand offers.

SAP Service Cloud

You can achieve success only when you place service at the heart of your customer experience.

SAP Customer Data Cloud

This solution helps you to turn anonymous visitors into lifelong customers.

Why Approach Selcouth Consultancy?

Selcouth blends creativity, innovation and technology to deliver sustainable customer experiences that drive ongoing business value. And we can do it consistently, at scale, across brand touchpoints and channels.
Over the years, Selcouth has achieved this-
1 +
Global Offices
10 +
Strategic Partners
25 +
Business Consultants
15 +
Refrenceable Clients
Million INR

How SAP CX and SAP C/4HANA Will Revolutionize the Future of CRM?

A CRM solution mostly contains modules for sales, customer service, and marketing. But these modules are rarely integrated. SAP has changed that. In Selcouth Consultancy suite of SAP C/4HANA Customer Experience, all departments are notified immediately because the modules are integrated. The SAP team has also tapped into digital sales as a new customer channel. In practice, this means that salespeople can check the availability of a product. If it’s available, they can tailor an offer to the customer instantly. SAP Customer Experience gets this product data from the ERP or SAP S/4HANA system. In addition, the sales staff can get a 360-degree view of the customer.

In another case, the latest trends aren’t just reflected in business forecasts in SAP Digital Boardroom. These forecasts are relayed from there to sales staff. Artificial Intelligence (AI) is then used to forecast your business for the entire year. Implement Selcouth SAP Customer Experience Today for a Profitable Tomorrow.

SAP Marketing Cloud

SAP Commerce Cloud

SAP Service Cloud

SAP Sales Cloud