What is SAP Customer Experience?
Selcouth Consultancy Customer Experience (CX) framework allows you to interact, share, and communicate effectively with your audience. It helps you to reach the right audience through different routes and belonging to different markets.
Selcouth Consultancy Customer Experience (CX) portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and CRM.
Designing and delivering an exceptional, unified digital customer experience can be an arduous task as it requires both organizational change management and technology landscape planning across all functions – from Marketing & Service till Delivery – to work in perfect harmony. We help our clients build a seamless customer journey based on empathy and trust and leveraging our suite of industry-leading customer experience solutions.
Selcouth Consultancy Customer Experience (CX) portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and CRM.
Designing and delivering an exceptional, unified digital customer experience can be an arduous task as it requires both organizational change management and technology landscape planning across all functions – from Marketing & Service till Delivery – to work in perfect harmony. We help our clients build a seamless customer journey based on empathy and trust and leveraging our suite of industry-leading customer experience solutions.
Reasons To Choose
Selcouth Consultancy Suite
of SAP Customer Experience Solutions
Reenergize Your Customer
Experience Strategy
Improve the customer experience by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.
Be Empowered With Expertise
And Best Practices
Participate in tailored workshops and optimized services with integration, data migration, solution architecture, and solution-oriented methods
Get Guidance – From
Start To Finish
Receive dedicated assistance from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.
Choose Service
Quality First
Review and validate critical project areas. Evaluate and validate key project areas to implement the best solution and discard complexities.
Selcouth Consultancy SAP C/4HANA
A Suite of Five Industry-leading Cloud Solution Portfolios
Having standalone marketing, sales, and e-commerce solutions used to work well in the past. But times have changed, and nowadays a simple customer inquiry often involves multiple departments. SAP decided to offer C/4HANA as a suite of five independent solutions and interconnected them for better efficiency.
Let’s explore the five cloud solution portfolios one by one.
SAP Marketing Cloud
Marketing is an important area of your business and the way it’s done is evolving every day
- Personalizing customer experience across your business.
- Building customer trust to develop ongoing relationships.
- Optimizing marketing to drive revenue.
- Driving demand and growth for B2B marketers.
SAP Commerce Cloud
Modern buyers want a superior and personalized omnichannel commerce experience when it comes to buying online.
- It supports all go-to-market models.
- Leverage industry-specific capabilities.
- Realize a faster ROI with pre built integrations.
- Exceed customer expectations with built-in flexibility.
SAP Sales Cloud
At present, customers are more concerned with the experience your brand offers.
- Avoid wasting time in guesswork and accelerate sales.
- Guide sales reps through contracts and quotes fast.
- Model and manage sales incentives and territories.
- Design modern sales experiences and strategies.
SAP Service Cloud
You can achieve success only when you place service at the heart of your customer experience.
- Create an omnichannel service experience.
- Develop and nurture an elite team of skilled experts.
- Craft and deliver the next generation of self-service.
- Capture and understand customer feedback in detail.
SAP Customer Data Cloud
This solution helps you to turn anonymous visitors into lifelong customers.
- Create seamless onboarding and customer experience.
- Provide the trust and data privacy customers deserve.
- Eliminate data silos to facilitate better contextual marketing.
- Offer customers complete transparency and control while taking care of GDPR compliance.
Why Approach Selcouth Consultancy?
Selcouth blends creativity, innovation and technology to deliver sustainable customer experiences that drive ongoing business value. And we can do it consistently, at scale, across brand touchpoints and channels.
Over the years, Selcouth has achieved this-
How SAP CX and SAP C/4HANA Will Revolutionize the Future of CRM?
A CRM solution mostly contains modules for sales, customer service, and marketing. But these modules are rarely integrated. SAP has changed that.
In Selcouth Consultancy suite of SAP C/4HANA Customer Experience, all departments are notified immediately because the modules are integrated. The SAP team has also tapped into digital sales as a new customer channel. In practice, this means that salespeople can check the availability of a product. If it’s available, they can tailor an offer to the customer instantly. SAP Customer Experience gets this product data from the ERP or SAP S/4HANA system. In addition, the sales staff can get a 360-degree view of the customer.
In another case, the latest trends aren’t just reflected in business forecasts in SAP Digital Boardroom. These forecasts are relayed from there to sales staff. Artificial Intelligence (AI) is then used to forecast your business for the entire year. Implement Selcouth SAP Customer Experience Today for a Profitable Tomorrow.
In another case, the latest trends aren’t just reflected in business forecasts in SAP Digital Boardroom. These forecasts are relayed from there to sales staff. Artificial Intelligence (AI) is then used to forecast your business for the entire year. Implement Selcouth SAP Customer Experience Today for a Profitable Tomorrow.
SAP Marketing Cloud
SAP Commerce Cloud
SAP Service Cloud
